Introduction
Warehouses and stores are often under-rated operations in
organisations, yet they are essential in providing customer service.
The purpose of this seminar is to show how to implement all
of the essential tools for the effective management of warehousing and stores.
This module therefore :
·
Shows
how to evaluate procedures,
·
Shows
how to change and improve methods by eliminating wasteful activities and excess
costs.
·
Provides
the practical skills to take back to the workplace.
·
Shows
how to avoid those internal problems that limit performance.
·
Allows
delegates to obtain added value for money
·
Shows
how to improve customer service.
Objectives
By the end of this seminar delegates will be able to:
·
Evaluate
procedures
·
Change
and improve methods
·
Eliminate
wasteful activities/costs
·
Avoid
all those internal problems that limit performance
·
Obtain
added value for money
·
Improve
customer service
Training Methodology
·
Delegate
discussion and involvement
·
Case
studies
·
Exercises
·
Best
practice examples
·
Supportive
comprehensive course manual enabling practical application and reinforcement
Organisational Impact
·
Examine
the link of stock in the company operations and activities
·
Analyse
the key areas of warehouse operation
·
Identify
and understand key performance indicator
·
Succeed
in improving operation
·
Apply
the right cost and service balance
·
Gain
a competitive advantage
Personal Impact
·
How
to analyse warehouse operations
·
How
to make productivity improvements
·
How
to select and maintain equipment
·
How
to conduct safe operations
·
How
to reduce costs and improve service levels
·
Use
a framework for continual improvement
Who Should Attend?
·
Those
new to managing warehouses or stores
·
Those
non warehouse people who need to gain an awareness of the issues and key
drivers of stock control operations
·
Stock,
Warehouse and Distribution Professionals
SEMINAR OUTLINE
DAY 1
The Role of the Warehouse
·
Why
we need a warehouse,
·
What
functions they cover,
·
How
do they fit into the supply chain
·
The
balance between sorting and storing
·
12
initial questions to ask about warehousing activity
Product Classification
·
Supply
/demand variables
·
ABC
Analysis or the 80/20 rule
·
Determining
product handling groups
·
Throughputs
and product formats
DAY 2
Layout Options
·
Receiving
options
·
Storage
options
·
Picking/assembly
options
·
Dispatching
options
·
Using
the floor and the height space
·
Organising
for flow
Methods and Equipment
Here we specifically look at the lifting, storing and moving
equipment available for specific layout options, including:
·
Warehouse
structures
·
Loading
bays
·
Selecting
fork lift trucks
·
Selecting
racking
·
Implications
for warehouse layouts
·
Operational
timings and planning
DAY 3
Health and Safety
·
Duty
of care
·
Inspections
and risk assessments-task analysis
·
Equipment
maintenance and care
·
Raising
people's awareness
Security and Loss
·
Minimizing
internal theft
·
Minimizing
external theft
·
Preventative
measures will be briefly discussed.
DAY 4
Productivity and Costs
·
Fixed
and variable cost
·
Typical
costs involved
·
A
model for understanding the roles of productivity, utilisation, and performance
·
Setting
productivity and cost targets
·
The
importance of having measurements and key indications of performance
Service Levels
As Warehouses are a link in the total process of satisfying
customers, this session will therefore look at:
·
Internal
and external customers
·
The
three key customer service measure
·
Customer
service sampling
·
Effects
of substandard service
·
Minimising
errors
DAY 5
Warehouse Layout
·
Different
types of layout with advantages and disadvantages
·
Planning
for flow in the warehouse
·
Checklists
to help on deciding the best option
Summary
Finally, in linking together all the sessions, we put
forward simple overviews and a clear summary, including:
·
The
7 step model for better warehouse management
·
The
top 20 warehousing ideals for continuous improvement