Course Description

  

In the competitive environment of today, availability and reliability of assets are more than ever an important issue. A significant trend in maintenance is outsourcing maintenance activities to contractors. Maintenance contracts are being applied as a highly effective way to manage and control the relationship between the service provider and the end-user, both internally and externally. It manages the expectations of both parties, sets out the parameters of responsibility and offers performance indicators.

 

 

 

Objectives

• Understand how to decide rationally what maintenance activities to outsource and what not.
• Learn the features, functions and benefits of lean maintenance contracts.
• Understand the different types of maintenance contracts ( incl. Service Level Agreements) and when/how to apply them.
• Learn how to define service levels and monitor the contractor performance.
• Learn how to develop and negotiate a maintenance contract.
• Recognize the pitfalls.
• Understand how to evaluate the delivered performance of all parties involved.
• Learn how to implement maintenance contract management.

 Outline 

 

 

 

 

 

 

Day (1):

• The ‘business’ of maintenance
• The role of contracts in the commercial environment
• Contract Law Fundamentals for Non-Lawyers
• Contract Law Masterclass for Non-Lawyers
• Contract Law Advanced Masterclass for Non-Lawyers

 

 

Day (2):

·         Contract Management

·         Planning the contract lifecycle

·         Contract drafting methodologies

·         Contract Administration Fundamentals

·         Contract Drafting & Negotiation Fundamentals

·         Contract Drafting, Management & Strategy Masterclass

 

 

Day (3):

·                                                         Negotiation skills and techniques

·                                                         Contract Negotiation Masterclass

·                                                         Contract Design, Structure & Strategy

·                                                         Developing the price schedule

·                                                         Contract Management & Governance

 

 Day (4):

·                                                         Contract Scorecard – Contract Design Masterclass

·                                                         Developing the service level agreement

·                                                         Tendering & Procurement

·                                                         Tender Preparation & Evaluation

·                                                         Tender Writing Masterclass

 

 Day (5):

• Contract operations
• Contract Specifications
• Designing maintenance contract outcomes
• Choosing a contract administration team

 

 

 

 

Training Method

A highly interactive combination of lecture and discussion sessions will be managed to maximize the amount and quality of information, knowledge, and experience transfer. The sessions will start by raising the most relevant questions and motivating everybody to find the right answers. The attendants will also be encouraged to raise more of their questions and to share developing the right answers using their analysis and experience. Course material through power point equipped with necessary animation, learning videos, and general discussion to provide the participant with full understanding concerning the subject course will be provided.

Flip chart – Lectures – Practical situations – Video – PowerPoint – Presentation –  style coach- led discussions – activities – Exercises - Quiz - Case study - Assessment.