Course Description

 

 An important role in any organisation is that of the Supervisor. But what does it mean to be a Supervisor, and how can you improve on your performance?

This Building Core Leadership & Supervisory Competencies training course has been developed to ensure that delegates attending the training within the Supervisory role, fully understand their job, the requirements for the organisation and in so doing become better performing Supervisors in their role. It concentrated on the key aspects of what being a Supervisor entails, focusing on leadership, management and how to be more effective in the workplace. This will involve focusing on communication and interpersonal skills as well as problem solving techniques and performance management. There will be emphasis on team Work and team building to ensure all-round development.  This is essential development for anyone in the Supervisory role.

 

 

Objectives

 

At the end of this Building Core Leadership & Supervisory Competencies training course, you will learn to:

• Understand the differences in leadership and management and be aware of your own self-understanding
• Identify your own self-imposed limits, growing your self-understanding and how to overcome issues arising from this knowledge
• Apply time management techniques and problem solving models to improve decision making
• Develop powerful interpersonal techniques to improve communication and manage others effectively
• Apply coaching and feedback techniques to increase people performance management
• Improve team cohesion and impact on production through your management and actions

 

Outline 

 

 Day (1): Leadership: Self-Awareness to Growth

·      Defining Leadership

·      Competencies of Great Leaders

·      Leadership Styles, Attributes and Qualities

·      VUCA Leadership: The New Normal

·      Personal Power and Emotional Intelligence

·      Self-understanding to SWOT

·      Leadership Assessment

 

              Leading through Positive Interaction and Influence

·      Developing Positive Inspirational Leadership

·      Psychology of Personal Interaction and Motivation

·      Key Interpersonal and Engagement Techniques

·      Influencing Skills and Methods

·      Social Networking - How to work the room?

·      The Art of Social Negotiation

 

 Day (2):Client Relationship Building

·      Defining Your Key Clients and Customers

·      5 Key Fundamentals of Lasting Client Building

·      Networking and Business Influence

·      Social Media and Business Communication to Build Relationships

·      Developing Long-term Partnerships through Trust and Integrity

 

              Leadership for Sustainable Growth

·      Creating an Environment for Growth

·      Forming Vision and Values

·      Defining Organisational Aims, Goals, and Targets

·      Developing and Cascading Clear Business Objectives

·      Communicating the Message as a Leader

   

Day (3): Leading Organisational Success

·      Leading through Change

·      Strategic and Future Planning

·      Organisational Planning: Succession Planning for a sustainable future

·      Celebrating Organisational Success

·      Next Steps

 

            The Importance of the Supervisory Role in the Organisation

·      Supervisory Role: Importance in Organizational Success

·      Managing or Leading as a Supervisor

·      The Power Bases of the Supervisor

·      Supervisory Characteristics, Competences and Behaviours

·      Inspiring Change and Innovations Leading to Continuous Improvement

·      Personal Accountability, Reliability, Integrity and Honesty

 

 Day (4):Problem Solving, Decision Making and Time Management

·      Defining Problems

·      Assessing Risks and Analyzing Problems

·      Problem Solving Models and Techniques

·      Decision Making Processes

·      Time Problems

·      Prioritizing your Time and Others

·      Allocating Resources

 

Mastering Communication and Interpersonal Skills

·      Overcoming Communication Barriers

·      The Power of Questions

·      Active Listening Skills

·      How to influence the outcome / effects of others?

·      Persuasion and Negotiation: Keys to Personal Influence

·      Conflict Management: Managing Conflict Assertively

·      Effective Meeting Skills

   

Day (5): Managing Your Team and Others for Results

·      Factors for Enhanced Team Development

·      Increasing Team Performance

·      Group Dynamics

·      Job Enrichment and Motivation

·      Effective Delegation of Tasks

 

Developing Your Team and Others

·      How people learn?

·      Positive Development: Training and Development Planning

·      Coaching for Personal and Team Growth

·      Giving Powerful Feedback to Increase Optimum Performance

·      Next Steps

 

 

Training Method

A highly interactive combination of lecture and discussion sessions will be managed to maximize the amount and quality of information, knowledge, and experience transfer. The sessions will start by raising the most relevant questions and motivating everybody to find the right answers. The attendants will also be encouraged to raise more of their questions and to share developing the right answers using their analysis and experience. Course material through power point equipped with necessary animation, learning videos, and general discussion to provide the participant with full understanding concerning the subject course will be provided.

Flip chart – Lectures – Practical situations – Video – PowerPoint – Presentation –  style coach- led discussions – activities – Exercises - Quiz - Case study - Assessment.