Course Description

 

Warehouses and stores are often under-rated operations in organisations, yet they are essential in providing customer service. This seminar will show you how to implement all of the essential tools for the effective management of warehousing and stores.

  

In this seminar you will learn how to:

·         Evaluate procedures, change and improve methods 

·         Eliminate wasteful activities/costs 

·         Avoid all those internal problems that limit performance 

·         Obtain added value for money 

·         Improve customer service  

 

 

Course Objective

 

Learn in a friendly atmosphere

Use analysis and evaluation techniques 

Apply changes

Make improvements

Save money

Improve service to customers

Manage more efficient and effective operations

Understand international best practice

Share experiences with other delegates from varied industries

Learn from a former warehouse manager who is also a chartered trainer

 

 

 

 

Who Should attend?

 

·         Those new to managing warehouses or stores 

·         Those non warehouse people who need to gain an awareness of the issues and key drivers of stock control operations 

·         Stock, Warehouse and Distribution Supervisors/Managers 

·         Owners, operators and Directors of companies with warehouse and stores operations  

 

 

 

 

Course Outline

 

  

Day 1

The Role of the Warehouse

An introduction to why we need a warehouse, what functions do they cover, how do they fit into the supply chain including: 

The balance between sorting and storing 

12 initial questions to ask about warehousing activity 

 

Product Classification

It is important to establish key characteristics of the products handled as this have implications for all the warehouse operations. Such characteristics include:

Supply /demand variables 

ABC Analysis or the 80/20 rule 

Determining product handling groups 

Throughputs and product formats. 

 

Day 2

Layout options

In examining all the operations undertaken, the balance has to be found between maximising space usage whilst minimising the time taken to carry out the operations. 

 

This involves looking at:

Receiving options 

Storage options 

Picking/assembly options 

Despatching options 

Using the floor and the height space 

Organising for flow  

 

 

Methods and Equipment  

Here we specifically look at the lifting, storing and moving equipment available for specific layout options, including:

Warehouse structures 

Loading bays 

Selecting fork lift trucks 

Selecting racking 

Implications for warehouse layouts 

Operational timings and planning 

 

Day 3

Health and Safety  

Warehouses are potentially dangerous areas in which to work, and an overview of the appropriate legalisation will be looked at, including:

Duty of care 

Inspections and risk assessments-task analysis 

Equipment maintenance and care 

Recognising health and safety risks 

Raising people’s awareness 

 

Security and Loss  

This session looks at minimising internal and external theft, recognising that, generally internal theft is the major problem. Preventative measures will be briefly discussed

 

 

Day 4

Productivity and Costs  

To make operations efficient and effective, then cost control and productivity need to be managed. This session will therefore look at:

Fixed and variable cots 

Typical costs involved 

A model for understanding the roles of productivity, utilisation, and performance 

Setting productivity and cost targets 

The importance of having measurements and key indications of performance 

 

 

Service levels  

As Warehouses are a link in the total process of satisfying customers, this session will therefore look at:

Internal and external customers 

The three key customer service measure 

Customer service sampling 

Effects of substandard service 

Minimising errors 

 

 

 Day 5

Stock Coding

The method by which stock is coded is important in the overall management process, this session will examine:

Different methods 

Understanding of all involved 

Checklists to help on deciding the best option 

 

Stock Recording

This session looks at stock recording, a critical aspect of stock control and if done incorrectly is the source of many subsequent errors:

Separation of powers 

Legal issues 

How do we get inaccuracies? 

 

Stock Checking

Much time can be spent on this activity, but there are methods to both minimise the time and at the same time increase checking accuracy. This session examines such aspects:

Roles and Responsibility 

Requirements 

Job Descriptions 

Authority levels 

Tolerances and approvals 

The programme 

Options 

Reconciliations / discrepancies